Review of our decisions

Review of our decisions

If you disagree with our final decision after it is made, you can ask us to review it. A request for review should be made in writing within three months of being told of our decision.

The review will be conducted by a senior officer who was not involved in the original investigation of your complaint. The review will consider:

  • the process adopted by the investigating officer and whether it was fair and adequate to address all the complaint issues you raised
  • the merit of the officer's conclusions and whether they were properly explained to you.

The review officer may:

  • uphold the decision of the original investigation officer
  • change the decision of the original investigation officer
  • send the matter back to the original investigation officer or another officer for further investigation.

The review officer will send you a letter advising you of the outcome of the review.

We will only review a matter once.