ACT Policing (Australian Federal Police)

ACT Policing services are provided by members of the Australian Federal Police (AFP). These services include:

  • enforcing traffic law
  • maintaining peace and order
  • undertaking crime prevention activities
  • responding to critical incidents
  • investigating serious crime.

Complaints about the AFP are within the jurisdiction of the Commonwealth Ombudsman who is also the Law Enforcement Ombudsman. In this capacity, the Ombudsman can investigate complaints about the actions of AFP members and about the policies, practices and procedures of the AFP as an agency.

Anyone can make a complaint about the AFP, but we ask you to try to resolve your concerns with the AFP before you make a complaint to the Law Enforcement Ombudsman.

You can make a complaint to your local police station or to AFP Professional Standards (PRS), which is responsible for the oversight and investigation of complaints about the actions of AFP members. PRS will either consider the matter itself or allocate less serious matters to a Complaint Management Team.

The Commonwealth Ombudsman reports to Parliament, at least annually, on the comprehensiveness and adequacy of the AFP's complaint handling.

Please consult the AFP's Professional Standards webpage for more information.

If you remain dissatisfied after making a complaint to the AFP, you can make an online complaint to the Ombudsman or Contact us another way.

If you are in custody, you are entitled to communicate confidentially with the Ombudsman. Both the AFP and ACT Corrective Services will have procedures in place to facilitate such communication upon request.

For information regarding the legislation under which the Ombudsman conducts investigations into the actions of ACT Policing and the AFP see Our legislation page.