Before you make a complaint, there are some things you need to know...

Resolving the issue yourself

• Most agencies have internal complaint handling procedures. As a general rule, the Ombudsman does not investigate complaints about an agency unless they have been raised with that agency first.
• This page provides tips and advice to help you resolve your complaint with an ACT Government agency.

Complaints the Ombudsman can investigate

• This page outlines the kinds of complaints the Ombudsman can investigate.

Frequently asked questions

What you can expect from us

• Our Service Charter sets out the standards of service you can in your dealings with our office about your complaint.

Review of our decisions

• If you disagree with our final decision about your complaint, you can ask us to review it.

How to make a complaint

• This page outlines the information you will need to give us.
• If you do not wish to use our online complaint form, other options are outlined by our Contact us page.
• You can also download our brochure: Making a complaint to the ACT Ombudsman.