The Office of the ACT Ombudsman will be closed from midday (AEST) on Monday, 24 December 2018 and will re-open at 9am (AEST) on Wednesday, 2 January 2019. You can contact us during this time via our online form, however, we will not be able to respond until after the closure period. Alternatively, you are welcome to make contact with us by telephone when we re-open in the New Year.
General Phone: 1300 362 072 (Calls from mobile phones at mobile phone rates)
Indigenous Line: 1800 060 789
International: +61 2 6276 0111
Complaints: Online Complaint Form
Post: ACT Ombudsman, GPO Box 442, Canberra ACT 2601
Enquiries: As the ACT Ombudsman is administered by the office of the Commonwealth Ombudsman, you can use the following Enquiry Form on the Commonwealth Ombudsman website to order publications, media enquiries, make an FOI request, request a guest speaker, or make a complaint about our office.
Complaints and feedback about our office can also be made verbally or in writing and submitted
Appointments: To make an appointment to speak to one of our staff, please call 1300 362 072
Our Office: Level 5, Childers Square, 14 Childers Street, Canberra City ACT 2601
Reportable Conduct Scheme
Please visit this page if you would like to contact us regarding the Reportable Conduct Scheme.
As the ACT Ombudsman is administered by the office of the Commonwealth Ombudsman, this Enquiry Form can be used for media enquiries. You can also call 02 6276 3759 during standard business hours
Services available to assist you to make a complaint
If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service:
- TTY users phone 133 677 then ask for 1300 362 072
- Speak and Listen users phone 1300 555 727 then ask for 1300 362 072
- Internet Relay users connect to the National Relay Service then ask for 1300 362 072
Please visit our brochures page for help with making a complaint information in many community languages.
Feedback and complaints
Your feedback is important to us. If you have any questions, comments or suggestions about this site or any information contained in this site, please email us at: firstname.lastname@example.org.
If you would like to submit a complaint about the service you have received from our office, please contact us via one of the following:
- email us at email@example.com
- post us your written complaint
- submit your complaint via the online Enquiry Form on the Commonwealth Ombudsman website
- call us (see details above)
For more information see Complaints about us.