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handling complaints about government

Other complaint-handling and review agencies

In some cases, it may be more appropriate for your complaint to be investigated by the Privacy Commissioner who investigates complaints about breaches of privacy; the Human Rights and Equal Opportunity Commission which investigates complaints about discrimination because of race, sex or disability; or one of the other avenues of Commonwealth administrative review which includes the Administrative Appeals Tribunal, the Social Security Appeals Tribunal, the Veterans' Review Board, the Immigration Review Tribunal and the Refugee Review Tribunal. Each of these agencies can review the merits of an agency's decision, and they also have the power to change a decision.

ACT Human Rights Commission (ACTHRC)
Administrative Appeals Tribunal (AAT)
Human Rights and Equal Opportunity Commission (HREOC)
Migration Review Tribunal (MRT)
Office of the Commissioner for Complaints (for complaints about Commonwealth funded aged care services)
Privacy Commissioner
Refugee Review Tribunal (RRT)
Social Security Appeals Tribunal (SSAT)
Veteran's Review Board

Intelligence and security related complaints

Complaints about the actions/decisions of the organisations comprising the Australian intelligence community (listed below), may be lodged with the Inspector-General of Intelligence and Security:

Mr Ian Carnell
Inspector-General of Intelligence and Security
PO Box 6181
KINGSTON ACT 2604
AUSTRALIA

Telephone: 02 6271 5692
Fax: 02 6271 5696
email: info@igis.gov.au

The Office of the Inspector-General of Intelligence and Security is located at: 3-5 National Circuit, Barton, ACT 2600, Australia

Australian Secret Intelligence Service (ASIS)
Australian Security Intelligence Organisation (ASIO)
Defence Intelligence Organisation (DIO)
Defence Signals Directorate (DSD)
Office of National Assessments (ONA)