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How to apply

Please read the following guidelines before submitting your application. This will help ensure that your application contains all relevant information and that you fully understand the way the office considers applications. Your application must be accompanied by the application cover sheet.

Positions in the Ombudsman's office are Australian Public Service positions and employment is governed by the Public Service Act 1999. The Act requires that all employment decisions be based on merit. Selection processes for all vacancies, therefore, are based on the following principles:

  • they are merit based
  • they must be transparent to all observers (applicants, delegates, review agencies etc)
  • they must be cost effective.

Eligibility
Obtaining Information
What should I include in my application?
How do I submit my application?
The selection process
Enquiries

Eligibility

To be eligible for engagement as an Australian Public Service employee you must be an Australian citizen.

The preferred applicant for an advertised vacancy will not be offered employment until a number of pre-employment checks are completed. They include proof of citizenship, a security clearance (where applicable) and for appointments, a medical clearance.

A person cannot be engaged as an Australian Public Service employee if they have received a redundancy benefit from an Australian Government agency or non-APS Australian Government employer and 12 months has not passed since the employment ended.

All engagements as an ongoing employee will be subject to a satisfactory completion of a probationary period.

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Obtaining Information

You should study the selection documentation and decide whether your skills and abilities meet the requirements as described. If you require any further information, the contact officer listed in the advertisement will be able to provide you with more detailed information about the requirements of the advertised vacancy.

Talking to the contact officer may help you decide whether to apply for the position and which of your skills and experience to emphasise in your application. It is a good way of introducing yourself to your prospective employer and expressing an interest in the position. It will also help your written application and your performance in the selection process if you find out as much as you can about the position you are applying for and the work of the area.

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What should I include in my application?

Application cover sheet

The following application cover sheet must be included with all applications:

Statements of claims addressing the selection criteria

Addressing the selection criteria is the most important part of your application. It should be comprehensive and concise. Under each selection criteria you should outline your relevant skills and abilities and cite key examples of your work performance, qualifications, or other relevant experience. Focus on quality not quantity. If you have lots of examples for any particular criteria, choose your most recent ones. If any criterion is not addressed, or insufficiently addressed, your application will receive no further consideration.

Curriculum vitae (CV) or resume

In addition to addressing the selection criteria, include a curriculum vitae (CV) or resume outlining your qualifications and employment history. Do not include copies of qualifications, certificates for short courses or written references. These can be presented at a later date, if required.

Referees

When submitting your application, you should provide the name, location and daytime contact numbers of two referees who can provide comments on your work performance against the selection criteria.

It is preferable that you nominate your current or most recent supervisors. You should check that the people you choose are willing to be referees for you, and provide them with copies of the selection documentation.

It should be noted that your referees might be contacted at the shortlisting stage. As an applicant you should tell us in your application if this is not appropriate for you, due to confidentiality.

Checklist

Before you send your application, you should check to make sure:

    • You have completed and attached the application cover sheet
    • The information in your curriculum vitae (CV) or resume is up to date and correct
    • Your application details your skills and merit for the position without exaggeration or understatement
    • The selection criteria are addressed in full
    • The application is well presented and clearly laid out
    • The application provides all of the information relevant to the vacancy being applied for
    • The application does not present any ambiguous information to the selection advisory committee
    • There are no spelling or grammar errors
    • Any gaps in your employment history are accounted for (eg breaks for study or travel).
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How do I submit my application?

Your application must be submitted by 5pm on the closing date shown in the vacancy notice.
Applications that are not electronic will not be acknowledged on receipt. The result of the selection process will be advised to you in writing, whether or not you are successful.

You can email, post, or hand deliver applications:

By Email

To: recruitment@ombudsman.gov.au

By Hand

To: The Recruitment Officer
Ground Floor, 1 Farrell Place
Canberra City ACT 2601

By Post

To: The Recruitment Officer
GPO Box 442
Canberra ACT 2601

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The selection process

Selection

The selection panel will assess each applicant's claims against the selection criteria. The 'shortlisting' assessment is based on the application that you submit and how you meet the selection criteria relative to other applicants.

Availability for interview

You should be available for an interview from the advertised closing date. A minimum of two days notice for an interview will usually be given to shortlisted applicants.

After the interview

You may request verbal feedback from the chairperson of the selection committee regarding your interview performance.

Enquiries

Any enquiries regarding the vacancy or the work area should be directed to the nominated contact officer. You may also contact the Recruitment Officer for advice or assistance at any stage.