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COMPLAINTS 1300 362 072 (Local call charge. Calls from mobile phones are charged at mobile phone rates.)

Enquiries 9 am - 5 pm Monday to Friday

Complaints can be made in writing, by phone, by SMS or by using our online complaints form (opens in new window)

If you are a non-English speaking person, we can help through the Translating and Interpreter Service (TIS) on 131 450. If you are hearing, sight or speech impaired, a TTY Service is available through the National Relay Service on 133 677.

We have information sheets in many community languages and can provide copies of a large print information booklet.

Australian Capital Territory Ombudsman

Ground Floor, 1 Farrell Place, Canberra ACT 2601

Fax: 02 6249 7829

Postal: GPO Box 442, Canberra ACT 2601

Email: ombudsman@ombudsman.gov.au

SMS: 0413 COM OMB (0413 266 662) (standard carrier rates apply)

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Related Information

Making a complaint brochure
Links to current ACT and Commonwealth Ombudsman brochures in 26 languages, including ‘How to Make a Complaint’. Also provides access to an order form for accessing hard-copies of ACT and Commonwealth Ombudsman brochures.
Frequently asked questions