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How the Ombudsman can help you

If you think you have been unfairly treated by an ACT Government agency you can complain to the Ombudsman’s office. We can investigate complaints about:

Agencies

ACT Government agencies responsible for services such as public housing and education, corrective centres, planning and parking infringements.

Services

We can investigate services delivered by some private contractors for the ACT Government.

Freedom of information

Freedom of Information (FOI) including delays in processing FOI requests and complaints about FOI charges.

Whistleblowers

Under the Public Interest Disclosure Act 1994 the ACT Ombudsman can investigate whistleblower complaints.

Australian Federal Police (AFP)

The AFP provides community policing services to the ACT under an agreement with the ACT Government. We can investigate complaints about the actions of the AFP.

Australian Government agencies

The ACT Ombudsman is also the Commonwealth Ombudsman and can investigate complaints about Australian Government agencies.

We cannot investigate complaints about the actions of ACT Government ministers or politicians; private individuals; or environment, health and consumer services (there are special commissioners to deal with these issues); decisions of courts and tribunals; and public service employment.

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