Who we are

Who we are

The ACT Ombudsman was established in 1989 as part of the framework for ACT self-government. Under an arrangement between the ACT Government and the Australian Government, the Commonwealth Ombudsman is also the ACT Ombudsman.

The Ombudsman is an independent and impartial officer appointed to investigate complaints from individuals who have been unable to resolve problems with ACT Government agencies.

We are guided by our Vision, Mission and Values as follows:


  • Administrative action by ACT Government agencies is fair and accountable


The office safeguards the community in its dealings with ACT Government agencies by:

  • correcting administrative deficiencies through independent review of complaints about ACT Government administrative action 
  • fostering good public administration that is accountable, lawful, fair, transparent and responsive
  • assisting people to resolve complaints about government administrative action
  • developing policies and principles for accountability
  • reviewing statutory compliance by agencies.


  • independence
  • impartiality
  • integrity
  • accessibility
  • professionalism
  • team work

To find out more about the role of the Ombudsman, see: What we do

To find out more about the history of the Ombudsman role in Australia, see the History of the Commonwealth Ombudsman page on their website.